Returns & Exchanges
Template — review and adapt before publishing.
Because we sell at wholesale prices, all sales are final except in the cases described below. Please check your order carefully at pickup.
Defective or missing items
- Report any manufacturing defect, damaged item or missing piece within 48 hours of pickup by WhatsApp ([phone]) or email ([email]).
- Include your order number, photos of the item(s) and the tags.
- Items must be unworn, unwashed and unaltered, with original tags attached.
- Once approved, we will offer an exchange for the same style (if available) or store credit. [Refunds to the original payment method only when no exchange or credit is possible.]
- Approved items are returned and exchanged in person at our pickup location in Miami, FL during [Business hours].
What we cannot accept
- Requests made more than 48 hours after pickup.
- Items that were worn, washed, altered, or have tags removed.
- Sale and clearance items — these are final sale.
- Partial packs: prepacks (e.g. 2S-2M-2L) cannot be split, returned or exchanged by individual size.
- Changes of mind, sizing or color preference after the order was confirmed and picked up.
Order changes and cancellations
You can change or cancel an order on WhatsApp before it is confirmed and paid. After payment, changes are subject to availability. [Cancellation terms, if any.]
Questions
Message us on WhatsApp at [phone] or email [email]. We usually reply within [1 business day].